Guide
・Product Ordering Instructions
To order, please use the order form on the home page.
Click on the "Add to cart" button below the product you want to buy, check the contents of your shopping cart, and then click on the "Proceed with purchase" button (if you want to purchase at the same time, click on the "Continue shopping" button). Then you will be asked to fill in your data, please fill in your details and press the "Send" button.
We may temporarily run out of stock in case of overlapping orders, but in that case, we will place an order as soon as possible. In such cases, we will place an order as soon as possible.
・About Payment
- Shopify payments (Visa, Mastercard, American Express, JCB)
- Google pay
- Shop pay (Visa, Mastercard, American Express, JCB)
- PayPal
In any case, please make a payment and reply to us within 5 days of your first order.
If you cancel your order, we may not be able to accept your order in the future.
Please be sure to contact us if you can't make it to the specified date.
If you would like to hold your order, please let us know in the comment box.
We will hold your order for up to 7 days after your first order.
If you have a large number of orders, it may take us longer to ship your order. Please understand that it may take some time for us to ship your order.
・About Shipping
Shipping Service
We offer several shipping services.
Please choose your favorite plan when you purchase.
We try to ship within 5 - 7 days of purchase, but some items may have to be ordered from the manufacturer.
Please note that it may take up to two weeks from the time you place your order for items to be ordered.
Economy Shipping : Japan Post (PO box etc.)
Estimated time of arrival : 2 - 4 weeks after shipment
Tracking number is available.
Japan post tracking site
https://www.post.japanpost.jp/index_en.html
Expedited shipping plan using FedEx / DHL.
Estimated time of arrival : 3 - 5 days after shipment
Tracking number is available.
FedEx tracking site
https://www.fedex.com/en-us/tracking.html
DHL tracking site
https://www.dhl.co.jp/exp-en/express/tracking.html
Don't worry about it, we pack them tightly.
We can ship to both domestic and international destinations.
We get extra charges for international shipping.
You can check the exact shipping cost at the time of purchase.
Don't hesitate to contact us if you have any concerns or questions.
・About Returns
For defective products: We will exchange the product for the desired product or refund only if it cannot be exchanged after return (no return/refund for exchangeable products)
Return Period for Defective Products: within 1 week of receipt, please.
If the item is returned due to the buyer's convenience, you have to cover the shipping fee. Please note that you will be responsible for paying for a return shipping cost.
・International Buyers
Please Note:
Import duties, taxes and charges are not included in the item price or shipping charges.
These charges are the buyer's responsibility.
Shipping refers to delivery only, it does not include customs duties.
Customs laws are different in each country.
Customs duties are the money you have to pay when you buy something from another country, they are determined by the item's price.
These charges are normally collected by the delivering freight (shipping) company or when you pick the item up.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
The US government issued a new Executive Order, announcing measures to abolish the application of the de minimis rule to all countries from August 29, 2025.
This means that tariffs will be imposed on shipments destined for the US worth less than $800. The "de minimis rule" is a system that exempts imports worth less than $800 from tariffs.
The executive order going into effect, removes a long-standing “de minimis” tariff exemption for most goods valued under USD $800. However, this change does not apply to “informational materials” like music media, which are still exempt from tariffs under US law 50 USC 1702(b)(3).
https://www.musicbusinessworldwide.com/vinyl-records-and-cds-spared-from-new-us-import-tariffs/
https://www.yahoo.com/news/articles/vinyl-records-cds-exempt-trump-124859365.html
We will continue to use DAP (Delivered at Place) and DDU (Delivered Duty Unpaid) shipping terms. If music media is not subject to the new tariffs, buyers will be able to shop with us as usual.
As providers adjust to the new requirements, buyers may receive a US Customs tariff invoice at or after receipt of items if carriers or US Customs do not properly apply the informational materials exemption.
Paying custom duties or any other tax is buyer's responsibility based on our store policy. We cannot write a significantly lower amount on your declaration in order to avoid customs duties.
Customs duties are the money you have to pay when you buy something from another country, they are determined by the item's price. If you don't pay the customs duty, the product will not be delivered to you. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up. You should check with your country's customs office to determine what these additional costs will be prior to buying.
Even if you do not receive the goods, you are obligated to pay customs duties. If the product does not arrive due to refusal of customs payment, the product price will not be refunded. In other words, you cannot get the goods, and you have to pay for the goods and customs duties.
After all, if you pay for the item price and the customs duty, we are a professional seller and would be happier for you to receive the item.
Thank you for your understanding and cooperation.